Festive Season Deliveries & Closing
Thank you for your support in 2019. We wish you a Merry Christmas and a Happy 2020. Keep Walking Your Journey!
Please note that the Bathu online store team will be away between the 23rd and 26th of December. The team will return on Friday 27th December to attend to queries and schedule deliveries.
Our shops will still be open during this time for you to get your Bathu.
Here are answers to some of your common queries during this time:
I need my Bathu before Christmas day. Will I get them before then?
If you need your Bathu before Christmas day, please place your order and pay for your order before Thursday 19th December 5pm. We would suggest paying for your order using Peach payments, Zapper or OZOW, so that we don't have to wait for your proof of payment before sending your order.
Any orders placed after this time will not reach you by Christmas day.
If you have placed your order before the 19th December and you haven't received your Bathu, please make sure that you have paid for your order. If you paid by bank deposit, please send the proof of payment through to email@example.com urgently so that we can allocate your payment to your order.
I have placed an order with you, when can I expect my order to be shipped?
If your order was placed & paid for between the 20th December and 26th December, we will ship your order out to you after the 27th December. Delivery can be expected between the 28th December and 3rd of January.
If your order was placed before the 20th December, we will try to ship your Bathu out as quickly as we can. You will receive a tracking number when your order is booked out for delivery.
How do I know if my order has been shipped out?
You will receive an email or sms when we have booked your Bathu out with our couriers. Delivery can take up to 4 days from the time that you receive the email to reach you. You can also track your delivery by visiting https://www.bathu.co.za/a/track and entering your Bathu order number. All the necessary tracking information will show up there.
Will your Shops be open over the Festive Season?
Yes! Our shops are all closed on Christmas Day, but they will be open to get your hands on a pair of Bathu right up until the 24th December. Our Shops will reopen on the 26th December till 1pm. You can find your closest shop here: https://www.bathu.co.za/pages/store-locator
Still have questions? Please get in touch with us on firstname.lastname@example.org and we'll get back to you on our return.