In order to qualify for a return, customers may express an interest to return ordered products within 7 days of delivery.
Products must meet the below conditions in order to be eligible for refund:
- The item(s) must be in original condition
- The item(s) must be unworn
- The item(s) must be unwashed
- The item(s) must contain no damage
Sale/Gifts and Promotional Items
Gift card purchases, free gifts, sale, promotional and/or combo deal items may not be eligible for return or refund.
Return of free gifts, sale and/or promotional items may only be granted if delivered items are damaged or defective.
Black November Sales
The Bathu Black November sale ends on the 30th of November 2025.
Combo deal, discounted and sale items are not eligible for returns, exchange or refunds.
Customers can contact our customer services team within 24 hours of purchase to determine eligibility for any alterations on orders placed.
How do I return my item?
To return an item, please call 010 880 4319 or email info@bathu.co.za to get in touch with our customer services team within 7 days from delivery.
Once your item(s) has(have) been received and approved for exchange, please allow at least 7 to 10 working days for the delivery of your exchanged pair to take place.
A R150 return shipping fee may be applicable before your exchanged order is dispatched back.
Damaged/Incorrect or Faulty Orders
If an item is defective, damaged on arrival, or not as described, we will book a collection for an assessment to resume.
You must notify us within 7 days of delivery to qualify for a return.
"Defective" products will be assessed upon receipt, upon conclusion of which, the outcome will be expressed to the customer for an exchange, refund or return to proceed.
Bathu reserves the right to refuse returns if returned items show misuse or excessive wear and tear beyond reasonable use.